If the slippage occurs and causes your account balance to become negative, we provide a Negative Balance resetting service for general clients in accordance with the terms and conditions. Under certain circumstances, you may not be able to apply for a Negative Balance reset, and you can contact us if you encounter this situation.
If you have any additional concerns regarding the slippage of your position, please use your registered email to send the following details to trading@vtmarkets.com :
1. Trading Account Number
2. Position ID (Order Number)
3. Time
4. Screenshot
5. Description in details
