An advanced verification document will not be approved if it does not meet the following requirements:
The most common reasons for documents not be approved are as following:
● The Proof of Identity (POI) or Proof of Address (POA) have any interoperability
● Document has expired (we do not accept documents that were issued over 3 months ago)
● Copy of the document is not clear
● Document is provided in a form of screenshot; please provide the photo or PDF of the document
● Copy of the document is reflective
● Copy of the document is not provided in full (picture is cut, not all 4 corners are provided)
● Proof of address document should include valid residential address on it
● Encrypted document
We will send you an email with the reason(s) of your document verification result. Please upload a valid document by clicking the "International Bank Transfer" method on the deposit or withdrawal page for further verification.
