If you do not see your deposit credited in your account balance, it is possible that we have not received it yet. Most deposits are processed instantly or within a few hours, so if you do not see the funds in your account, it is best to check the status of the transaction with your payment provider.
If you made a deposit using a debit/credit card and the funds are not visible on the MT4/MT5 platform, the transaction may not have gone through due to an issue from your bank/financial provider or your payment provider might have blocked the transaction.
If you have been charged but the deposit is not showing up in your account, please contact our LIVE chat service or send the payment slip to info@vtmarkets.com
